Your Privacy
Matter to us

SnagTags Limited
Company Number: 16845284
Website: https://snagtags.co.uk

SnagTags Limited (“we”, “our”, “us”) is committed to protecting your personal data and your privacy. This policy explains how we collect, use and safeguard your information when you visit or interact with our website.

Who We Are

Our website address is: https://snagtags.co.uk

SnagTags Limited is registered in the United Kingdom under company number 16845284.
If you have any data protection queries, you can contact us at: support@snagtags.co.uk

Information We Collect

We collect information directly from you when you register for priority access, sign up for our newsletter, create an account, or place an order. This information includes:

• Contact Information: Name, Email Address, and Phone Number.

• Order Details: Billing and shipping address, and purchase history.

We collect this information primarily to:

• Process and fulfil your orders and manage your account.

• Communicate with you regarding product updates, technical support, and transactional messages.

• Send marketing communications and product offers (see Communications and Marketing below).

Comments

When visitors leave comments on the website, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised hash of your email address may be shared with the Gravatar service to check if you are using it.
The Gravatar privacy policy is available at: https://automattic.com/privacy/.

Once your comment is approved, your profile picture will be visible to the public alongside your comment.

Media Uploads

If you upload images to the site, avoid uploading images containing embedded location data (EXIF GPS).
Visitors to the website can download and extract location data from uploaded images.

Cookies

We may use cookies to improve your browsing experience.

• If you leave a comment, you may opt-in to saving your name, email and website in cookies, for convenience.
• If you visit our login page, we set a temporary cookie to test browser acceptance of cookies.
• When you log in, we set cookies to save login information and display preferences.

Login cookies last up to two weeks unless you log out.
Screen options cookies may last up to one year.

If you publish or edit content, an additional cookie will be stored, containing only the post ID, which expires after one day.

Embedded Content from Other Websites

Some pages may include embedded content (videos, images, articles, etc).
Embedded content behaves the same way as if you visited the original website.

These external websites may collect data, use cookies, and track your interactions with their content, especially if you are logged in to that platform.

Hosting, Infrastructure & Data Processing

SnagTags uses third-party infrastructure providers to operate certain parts of the platform.

The QR scanning and web application accessible via scan.snagtags.co.uk is hosted and managed using services provided by Lovable.

Lovable provides cloud infrastructure and application hosting services which support the operation of SnagTags, including the storage, processing, and transmission of data entered by users.

As part of delivering the SnagTags service, certain data may be processed or stored on infrastructure managed by Lovable and its associated cloud environment (“Lovable Cloud”).

Lovable maintains its own policies governing data handling, privacy, and security. You can review these here:

• Privacy Policy: lovable.dev/privacy
• Terms of Service: lovable.dev/terms
• Security Overview: lovable.dev/security
• Data Processing Agreement: enterprise.lovable.dev

SnagTags takes reasonable steps to ensure that any third-party providers used are appropriate for the secure handling of data. However, by using the platform, you acknowledge that data may be processed via third-party infrastructure providers as part of delivering the service.

Communications and Marketing

We use your contact information (Email Address and Phone Number) to send you product offers, company news, and updates related to SnagTags.

We utilise the third-party platform, Omnisend, to manage our marketing communications and email campaigns. Your data (specifically email address and phone number) is shared with Omnisend solely for the purpose of processing and delivering these communications on our behalf.

You have the right to opt-out of receiving marketing communications at any time by following the unsubscribe link in any email or by contacting us directly.

Who We Share Your Data With

If you request a password reset, your IP address may be included in the reset email.

We may also use third-party services such as analytics, payment processors, and spam detection tools, which may receive some necessary data to perform their function.

We do not sell or share your data with any third parties for marketing purposes.

How Long We Retain Your Data

• Comments and their metadata are retained indefinitely.
• If you create an account, your account information is stored in your user profile.
• Users may view, update, or delete their personal information at any time (except usernames).
• Website administrators can access and edit this data when necessary.

Your Rights Over Your Data

You may request:

• A copy of the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your data, where legally permitted.

This does not include data we must retain for administrative, legal, or security purposes.

To request data access or deletion, contact: marketing@snagtags.co.uk

Where Your Data Is Sent

Visitor comments may be processed through an automated spam detection service.

Changes to This Policy

We may update this policy occasionally. Changes will be published on this page, and the “last updated” date will be adjusted.